Chiltern Railways Reviews

Chiltern Railways offers a variety of ticket types to cater to different travel needs. Here are some of the ticket types available:

• Advance: Non-refundable and can be used on a specified train only. These tickets can be booked up to 23:59 the day before travel.
• Off Peak: These tickets can be used within Off Peak times and can be booked on the day of travel.
• Season: These tickets offer the best value if you travel 3-4 days a week and can be booked 14 days before the start date.
• Anytime: The most flexible ticket available, can be booked up to 12 weeks in advance including the day of travel.
• Duo: Save 25% when you travel with someone else. These tickets can be used on a specified train only.
• Flexi-Season: Offers 8 days of travel in 28 days - any time between 2 stations.
• Super Off-Peak: Cheapest walk-up fare, can be booked up to 12 weeks in advance including the day of travel on selected routes.
• Family Travelcard: Great value family ticket, can be booked up to 12 weeks in advance including the day of travel.
• Plusbus: Discount bus fare when you purchase a train ticket.

All tickets are available to buy online, from the Chiltern Railways app or from your nearest ticket office. You can also make further savings on your ticket when you use a railcard. In the unlikely event that you purchase a ticket from one of Chiltern Railways’ ticket vending machines and discover you could have bought a cheaper product for the identical journey, you will be entitled to a refund to the value of the difference in cost.

Chiltern Railways, legally known as The Chiltern Railway Company Limited, is a British train operating company that has been operating the Chiltern Railways franchise since July 1996. It has been a subsidiary of Arriva UK Trains since 2009. The company provides train services to various regions including Greater London, South East England, West Midlands, and others.

Their popular services include train tickets to various destinations such as London, Birmingham, Oxford, Bicester Village, and more. They also offer deals on rail fares, aiming to provide cost-effective travel for their customers.

However, it's worth noting that there have been customer reviews indicating issues with overcrowding, late and canceled trains. Please consider these factors when planning your journey.

To book a ticket with Chiltern Railways, you can choose to receive your tickets in a number of ways – collect at the station, on your phone, via email or post. You can purchase tickets from their website, download their free app available on the IOS App Store or Google Play, or buy from booking offices at their stations. They also have ticket vending machines at their stations. Always book as far ahead as you can – Advance tickets are usually the cheapest. Be flexible – the cheapest tickets are off-peak so avoid the morning and evening rush hour if you can, all weekend and bank holiday tickets are off-peak. 2 singles can often be cheaper than a return. If you are 16-17, you can purchase a Saver Card that can save you 50% on fares. Save 1/3 with any of the following Railcards: 16-25 Railcard, Two Together Railcard, Family and Friends Railcard, Senior Railcard, Disabled Person’s Railcard, Network Railcard, HM Forces Railcard, Annual Gold card. Get a Group travel deal if there are 3 or more of you travelling. See if you can save with a Season ticket – if you take the same journey 3 or 4 times a week, it’s probably the cheapest way to travel. They also provide assistance for those with special travel needs or those who would appreciate a helping hand. Their Assisted Travel Team can help you in all kinds of situations, such as advice about access at the stations you want to use, assisting you when you arrive at the station, change trains or reach your destination.

On the Chiltern Railways website, you can purchase tickets in a few ways. One of them is through their website buy.chilternrailways.co.uk. They also have a free app available on the IOS App Store and Google Play. When making a payment, there is an option to save your card details for future transactions. This is done by ticking the "save card" checkbox on the payment page. If you wish to remove any saved cards, you can do so via the Edit Button on the Payment Page or by going to Account and Payment Details. In case of delays, Chiltern Railways has a Delay Repay 15 scheme. They have launched a new, automated system which calculates and processes refund claims. This system allows customers to create an account to save copies of their Season Ticket, personal details, and preferred payment methods. If you are delayed by 30 minutes to 59 minutes, you will receive 50% of the cost of your single ticket, or 25% of your return ticket.

You can contact Chiltern Railways customer service by phone at 0345 600 5165. Their office is located at I C C Merton Street, Banbury OX16 4RN. They also offer customer service through social media and live chat from 06:00AM – 10:00PM, and by telephone from 08:00AM – 08:00PM. For more detailed information, you can visit their official website and navigate to the Contact Us or Customer Services sections.